Requirement: Must be bilingual (fluent in both Spanish and English in order to be considered)

Navient has immediate openings for temporary, work-from-home Bilingual Case Worker / Customer Service, to support our growing customer base working from your home office. We seek reliable and solutions-oriented individuals to join our team. Must be a resident of the state of Arizona.

• New hire training class starting on Monday April 18th – $16.00 per hour(+ $1/hour after passing BILINGUAL assessment) plus bonus.
• Work from your home with Computer equipment provided by Navient
• This new role will be fast-paced performing data entry review related to a new program. Attention to detail is vital to ensure required data is accurately verified to ensure the application moves to completion.

This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need. This temporary position is not eligible for benefits.

Training Schedule

Virtual Training Hours (first 2 weeks of employment)

Monday – Friday, 8 AM – 5 PM PST (11:00 AM- -8:00 pm EST)

Regular Schedule:

Full-time schedules will vary and fall within the following days/hours:

Shifts are Monday-Friday; 7 AM- 3:30 PM PST (10AM-6:30 PM EST) / 9 AM- 5:30 PM (12 PM- 8:30 PM EST) / 10 AM -6:30 PM PST (1PM-9:30 PM EST)

Hours subject to change depending on business needs.

MINIMUM REQUIREMENTS:

• High School Diploma or G.E.D.
• Must be a resident of the state of Arizona
• Must be bilingual (fluent in both Spanish and English)
• Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
• High speed internet access (Minimum 10MB upload speed, 10MB download speed)
• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
• Landline phone or cell phone
• Must be able to download an app on a Smartphone or tablet
• Private workspace or home office free of distractions and outside noise
• Excellent written and verbal communication skills
• Fast learner, ability to maintain an in-depth understanding of the training curriculum
• Excellent PC and internet navigation skills
• Efficient time management skills

PREFERRED QUALIFICATIONS:

• Prior experience in a high-volume call center preferred
• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
• Ability to perform mathematical operations such as calculating percentages and working with large numbers
• Ability to use analytical skills to interpret and evaluate information
• Ability to read, write, and speak English (Bilingual preferred)
• Ability to thrive in a fast-paced work environment
• Strong customer service skills and knowledge of customer service best practices
• Ability to maintain confidentiality of program information
• Proficiency with Microsoft Word, Excel, Outlook, and Internet

Offers of employment are contingent upon a pre-employment background check including a drug test.