Summary :

This position is responsible for processing transactions pertaining to Cisco Vendor / Accounts. Support for vendor specific questions via phone or e-mail. Acts as an expert resource for information and guidance on Vendor Partners’ products and marketing programs. Able to leverage knowledge of Vendor Partners and Tech Data’s internal resources to provide resolution or escalation to appropriate working party

Essential Duties & Responsibilities Required:

• Responsible for administration of Inbound Emails
• Prepares email quote and promo requests, bids and special pricing
• Responsible for administration of Customer Inbound Calls
• Prepares and provides pricing
• Answers customer questions on availability of products, and any shipping or service issues related to placed orders at a functional level
• Provides order resolution
• Enters order in system to ensure order placement is completed
• Supports customer questions on vendor programs and promotions
• Coordinates with other departments on vendor inbound call resolution by researching order status and communicating with customers and vendors
• Account Management
• Edits and maintains an accurate pipeline tracker with appropriate levels of customer service and follow-up.
• Provides data in support of forecasting activities
• Acts as a designated administrative point of contact for Vendor Partners, Customers, and internal Tech Data resources.
• Maintains expertise on Vendor’s company, products, programs, competition, and market to be able to answer inquiries in a professional and accurate manner
• Maintains daily transactional engagement with the customer and internal partners, and identifies and alerts consultants about future sales and growth opportunities.
• Releases systemic order holds
• Continuing contact with the customer in support of post sales order resolution
• May attend Tech Data events or visit customer sites as needed to promote designated vendor products.
• Performs other additional duties as assigned.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Builds solid, effective working relationships with others.
• Constructively works under stress and pressure when faced with high workloads and deadlines.
• Answers phone and greet public in a friendly and courteous manner.
• Displays a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
• Adjusts readily to change and adapt as needed.
• Able to sit for long extended periods.
• Uses relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
• Maintains a positive attitude in the face of criticism, rejection, or failure.
• Provides courteous, timely service when addressing customer questions and concerns.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions:
Preferred Educational:

• Bachelor Degree OR equivalent experience
• Previous Experience (Years & Type): 0-2 years experience
• Travel: Less than 10%

Working Conditions:

• Professional, office environment.

Cultural Competency Requirements:

• Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

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Join our team to connect the world with the power of technology!

Tech Data is a federal contractor, subject to the mandatory vaccination and masking requirements of Executive Order 14042. Unless a medical or religious accommodation is requested and approved, vaccination for COVID-19 is a prerequisite for employment if it is determined that your role is in scope of the federal contractor mandate. If you are offered employment, you will have an opportunity to seek an exemption for medical or religious reasons, and if established, a reasonable accommodation will be made, subject to undue business burden.

Tech Data is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.