Conns Home Plus is in search of enthusiastic success-driven individuals who look forward to working in a competitive but team building environment. The ideal candidate will have a friendly and firm tone to assist in collecting outstanding balances.
Provide highest level of customer service
- Receive payments and post amounts paid to customer accounts
- Locate and monitor overdue accounts, using a variety of automated systems
- Works with customers to develop a solution that brings their accounts to current status
- Educates customers on potential solutions
- Uses negotiation techniques necessary to solve the customers’ delinquency status
Able to work in a fast-paced but fun environment.
- Performance driven and A team player
- Excellent at communicating and can be customer service oriented.
- Comfortable with social interactions and quick to establish rapport.
- Comfortable sitting at a desk, using a computer for majority, if not all of workday.
- Able to engage customers and use appropriate negotiation techniques.
- High School graduate, or have a GED
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