Patient Service Specialist – Phoenix, AZ
Are you someone who absolutely loves to be of service to others? Do you enjoy when people depend on you for help? Are you organized and detail-oriented? Do you thrive on building relationships with others? If so, the Patient Service Specialist role could be a great fit for you.
This is not your average front desk, receptionist position it s so much more! Working as a Patient Service Specialist at Banner Physical Therapy can be a highly fulfilling job that allows you to not only have a positive impact on the patient s experience, but also your coworkers experience, and the results we achieve as a company.
At Banner Physical Therapy, every team member has a critical role to play in the success of our patients and our company. As a Patient Service Specialist, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care and treatment, as well as a great place for employees to work. So while you will be stationed at the front desk, you will be making an impact on every patient s care experience.
Select Medical, is the nation s leading physical therapy provider and our teams are dedicated to the communities we serve and to delivering an exceptional patient experience in a welcoming, positive, and helpful environment. This Patient Service Specialist position goes above and beyond the normal duties of a secretary or receptionist. As an employee at Select Medical, you will have the ability to impact people s lives in truly meaningful ways every day. We are looking for someone to join our team who will help us make a positive impact in the local community.
General Requirements: The ideal Select Medical employee is
Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients
Patient-centric mindset: the patient always comes first and you will make the first and last impression on them
Exceptional communication skills: communicate proactively and with empathy
Detail-oriented: people count on you to ensure all the details are done correctly the first time around
Team Player: you will be an integral part of a clinical team
Responsibilities: You re more than just an admin or a secretary! The ideal candidate possesses the ability to consistently perform the following job duties with excellence…
Warmly greet every patient with eye contact, a smile, and a positive statement
Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit
Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations
Carefully conduct insurance authorizations and verifications
Collect co-pays from patients with attention to detail
Offer a fond farewell, providing any pertinent information about their next appointment
Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude
Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep
Live the Select Medical Values in every interaction, every day
Clinic Location: Phoenix, AZ
Type of Employment: Full time
Hours: Monday – Friday
High School Diploma or GED required
Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.)
Ability to type 40 words per minute
Being bilingual and/ or having previous front desk experience is considered a Preferred Qualification.
Ability to walk, stand, bend, and reach consistently throughout a work day/shift
Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
Ability to carry office supplies up to 10lbs
Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
Ability to speak and hear sufficiently to understand and give directions
As a Select Medical employee, we want you to:
Be Patient-Centered: focus on the needs of patients to help improve their lives
Build Trust: speak up, make good decisions, and trust others to do the same
Own the Future: own your success and take action to build a successful career
Think First: understand that good data is key to achieving superior results
Celebrate Success: recognize and reward others for the value they create
Create Change: innovate in how you perform your role
Select Medical Corporation’s Outpatient Division is a nationally prominent, locally driven provider of outpatient physical rehabilitation with approximately 1800 locations in 37 states, plus the District of Columbia. Throughout the country we operate primarily as Select Physical Therapy, NovaCare Rehabilitation, Physio, Kessler Rehabilitation Center, KORT, Saco Bay Physical Therapy, Concentra and Keystone Physical Therapy. Our highly respected clinical team provides preventative
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
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