Mystery Shop with Us

Founded in 1986, BestMark is one of the nation’s first and largest mystery shopping and customer experience measurement companies. “Field representative” is how we refer to all who perform market research services for BestMark’s clients and are not employees of BestMark, but rather independent contractors. A field representative is a self-employed evaluator, who seeks to be informed about opportunities to perform projects for third-party clients. Benefits to becoming a field representative include opportunities to:

• Earn extra money, free meals or services
• Help companies improve their customer service
• Try new businesses and services
• Get bonuses for referring friends and family to BestMark

Successful BestMark field representatives are detail-oriented, dedicated to honoring commitments and able to follow detailed client requirements. If you’re 18 years of age or older with good written communication skills and full internet access, please complete and submit our free online application form with BestMark.

What is a BestMark Field Representative?
There are four types of field representatives: mystery shopper, intercept interviewer, compliance auditor or panel member.

MYSTERY SHOPPERS
Mystery shoppers (a.k.a. “secret shoppers”) pose as customers in order to evaluate the quality of customer service they receive. They will perform specific tasks such as purchasing a product or posing a specific scenario, and then providing critical insights needed for an organization/brand to drive effective change within their business.

INTERCEPT INTERVIEWERS
Intercept interviewers directly gather information from customers as they exit the store. Retailers use the survey results to understand how to improve shopping experiences for their customers.

COMPLIANCE AUDITORS
Compliance auditors review adherence to company and/or regulatory guidelines, such as product pricing and placement, employee procedures, data security and more.

PANELISTS
Panelists participate in moderator-led panel or focus-group discussions that allow respondents to offer their opinions and feelings about products or services.