HR Services Representative
Introduction to the job
Now is the time to jump onboard to People Services! Within our fast-paced, rapidly changing business environment People Services is making a shift in the way it operates to make sure our customer demands are more effectively met. This means we are further building our team and continuously looking for opportunities to further professionalize and personalize our services. On top of that we are also implementing a new HR Information System, which will have a significant impact on how we operate. So, what would be more exciting than to be at the heart of this change; as the linking pin between the People Services Europe organization, the global People Services developments and the customers in the business? Exactly this opportunity arises with the People Services Advisor.
People Services US is the primary contact center for employees and managers in US and is responsible for managing all Hire2Retire operational processes. As People Services Advisor, you offer first line support for employees and managers, and are the face of HR operational day-to-day topics. You provide self-service support, ensure accurate and effective transactions and prompt inquiry resolution.
Role and responsibilities
Handling inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner – in a first time right and end to end way of working.
Supporting customers on the HR portal and relevant online tools in completing transactions.
Providing operational advisory support and administrative services to in-scope processes.
Working according to defined standards, in line with global end to end processes & tooling and local compliancy.
Escalating cases where guidance and clarification of policies and procedures is required.
Actively identifying customer-centered improvements and participating in improvement projects. Driving standardization, simplification and automation of the relevant processes.
Ensuring service level agreements are met and higher level of customer satisfaction is reached.
Safeguarding own knowledge & skills and updating knowledge database.
Education and experience
Bachelor s degree or equivalent combination of education and/or experience.
At least 5 years of working experience, ideally in HR.
Ability to consistently deliver high quality customer service in a professional and efficient manner.
Knowledge of HR processes, systems and policies.
Consulting agility & style flexibility to understand customer needs and deal with a broad range of customers.
Ability to quickly find your way in a network of information.
Ability to work as part of a team as well independently.
Plans & aligns (effectively manage priorities and workload).
Ability to work in a changing environment to meet demanding deadlines and timescales.
Acts with integrity and instills trust.
Shows personal ownership.
Demonstrates Challenge, Collaborate and Care (3 C s) in customer interfacing both towards employees, managers & HR colleagues.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
This position is located on-site in Chandler, AZ .It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.
A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).
EOE AA M/F/Veteran/Disability
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