The IT Support Specialist will be part of a team that is responsible for end-user phone support the client.

Support is provided primarily by phone, email, chat, and self-service, there will be no hands-on interaction with the customer. The teams primary goal is to maintain the ability for county employees to perform their daily business tasks and to ensure business continuity. Acting as the first line of contact for a wide array of enterprise services and systems. The IT Support Specialist will actively participate in direct incoming telephone support (with a primary goal of first-call issue resolution), and a source for triaging technical issues and escalating them to appropriate support divisions.

Job Requirements:

Associates degree or higher in Computer Science or related field. Three (3) years recent experience providing tier 1 support in a technical helpdesk environment. Comptia A+, HDI Support Center Certification and Microsoft Certified Professional are preferred

Experience: Two (2) years of recent experience providing tier 1 support in a technical helpdesk environment.