[Customer Service / Remote] – Anywhere in U.S. / Up to $60K per year / Ability to work weekends and three days during the week – As a Customer Experience Specialist you’ll: Monitor and respond to customer support tickets in a timely manner; Interface with the product and tech team to address support issues and improve the customer experience; Define and implement standards/procedures for ensuring optimal customer experience; Conduct surveys to gather information on customer opinion of rendered services; Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations…Hiring Fast >>