Front Desk Associate

Cibola Vista Resort & Spa, located in Peoria, AZ is seeking a Front Desk Associate/PBX Operator.

• Compensation: dependent on experience
• Schedule: Full time including weekends
• Location: 27501 N Lake Pleasant Pkwy, Peoria, AZ 85383

Be part of a team committed to creating lasting vacation memories!

Apply today! #PowerOfVacation

JOB SUMMARY:

As a Front Desk Associate you are the voice of the resort. You will provide customer service to both internal and external customers and guests over the telephone while answering incoming calls from both inside and outside of the resort.

• Answers a multi-line telephone using proper telephone etiquette, answering questions and transferring calls to appropriate departments to ensure efficient service.

• Performs and logs courtesy calls to ensure owner/guest requests are completed and to ensure satisfaction

• Coordinates with other departments to ensure a smooth response to guest s requests.

• Enters work orders received from both internal and external customers and performs follow up to ensure satisfactory completion.

• Keeps all necessary Front Office binders up to date (assigned by Manager).

YOUR EXPERIENCE:

• High school diploma or equivalent (GED)

• Prior guest service or front desk in a hotel or resort experience preferred

• Experience with hotel reservations software

• You have an outgoing personality and excellent service orientation

• You can prioritize your work, mange your time and can work quickly without compromising quality.

• You have basic computer skills.

BENEFITS YOU LL ENJOY:

• 4 weeks of Paid-Time Off

• 401K Match

• Medical, Dental, Vision Insurance

• Flexible Schedule and more!