Front Desk Agent
At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.Essential Duties & ResponsibilitiesWelcomes guests by greeting, answering questions, responding to requestsRegisters guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keysEstablishes credit by verifying credit cards or obtaining cashDirects guests to room by showing location on resort mapConveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travelMaintains records by entering room and guest account dataCollects revenue by entering services and charges, computing bills, obtaining paymentMakes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirementsSecures guest’s valuables by processing lost and found to the housekeeping departmentConfirms guest identity for registering guestsMaintains a safe working environment by verifying, reporting and acting in a safe mannerBasic Qualifications & SkillsHigh School Diploma (or equivalent education/experience)Must be flexible regarding schedule, based on business demandsPrevious experience demonstrating strong customer serviceSuccessful completions of a criminal background check and drug screenDesired Qualifications & SkillsAbility to multi-task and prioritize a variety of tasks with minimal directionProven teamwork skillsEnthusiastic and energeticExcellent communication skillsPhysical RequirementsAbility to lift up to 30 lbs.Able to sit and/or stand for long periods of timeEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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