Ideal Candidate

A person with confidence and an entrepreneurial spirit who is seeking a position in a rapid growth early-stage environment to demonstrate one s capabilities and climb up the ladders as the organization grows and possess a desire to use that success as an example for their future endeavors.

Role

This position is part of our Customer Success Team which owns all aspects of the customer experience from onboarding new customers to supporting our existing base across all 50 US states and internationally. This is an ideal position for a proactive and enthusiastic person who enjoys interacting with people, solving problems, and staying busy with a variety of tasks. It is also a role where you will be offered as much responsibility as you are able or willing to handle, in addition to ongoing training and growth opportunities.

Responsibilities

The Customer Success position is a crucial role in the company as it deals directly with our most important asset on a daily basis, our customers.

Your daily tasks would include but are certainly not limited to:

• Onboard a steady stream of new customers (we are rapidly growing!)
• Tackle customer inquiries across all our support system channels which include phone, email, and chat, providing feedback, answers, and insights to customers and prospects
• Actively work with the sales team to ensure customer needs are met and new prospects are handled in a timely manner
• Escalate and manage advanced support issues with the development team and sales department
• Work closely within a tightly-knit and energetic team

Position Requirements

• Excellent verbal (phone) and written communication skills
• 1-3 years customer-facing experience
• Must have a positive, results-oriented attitude
• Eagerness to learn and grow
• Detail-oriented, ensuring tasks are completed fully and accurately – we deal with a lot of data & tasks
• A people person with the ability to handle a wide variety of customer persona
• Self-Motivated and extremely reliable. We start on time every day and our team depends on each others execution
• Preferred: experience working in a similar SaaS-based company
• Ability to work remote

Compensation:

• Competitive salary
• Monthly bonus
• Regular cash and prize contests
• Healthcare insurance. Dental, Vision option plans

NOTE: Your application MUST include an introduction containing a one-sentence pitch on why we should consider you for the position. Separate yourself further from the crowd by identifying the spelling error in this job post.

Job Type: Full-time

Supplemental Pay:

• Bonus pay

About BlueInk

BlueInk was founded in 2014 with one vision in mind, to accelerate the world s transition to eSignature software through a more affordable and customer-centric solution. BlueInk is committed to consistently providing businesses and individuals an industry-leading eSignature software that will continue to reshape the way we approach a paperless world.

We are:

• Fast-growing Saas company
• Growing our team and providing opportunities to advance.
• Competitive pay with benefits
• Team, family atmosphere

BlueInk offers a competitive compensation package and comprehensive benefits package including medical, dental, vision, and paid time off. BlueInk is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law.

Benefits

• Competitive salary
• Monthly bonus
• Regular cash and prize contests
• Healthcare insurance. Dental, Vision option plans