Community Center Receptionist
The Community Center Receptionist is instrumental to creating a customer-focused environment and providing exceptional service to residents, stakeholders, partners and guests. As the primary point of contact at our community centers, this individual is responsible forcreating positive first impressions, anticipating needs and building relationships. This is a part-time position that may include some evening and/or weekend hours.
Primary duties include:
Approach all interactions with residents, stakeholders, partners, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner
Staff the front desk at the assigned community center, answer phone, welcome guests, assist with inquiries, answer general information, serve as back-up where needed during high-volume periods, and make referrals as necessary
Fulfill general administrative tasks including, but not limited to, data entry, making copies, composing flyers and ensuring that bulletin boards are always posted with accurate, up-to-date information
Assist with set-up (tables, chairs, etc.), clean-up and other logistics for rentals, programs, events, and other activities including, but not limited to, weekly activities at the Community Center
Conduct registrations for events and programs; generate reservations for tennis courts
Register and issue key fobs to residents
Carry-out opening and closing procedures
Maintain a clean and organized environment including refreshing the beverage bar
Communicate stakeholder s requests and concerns to management promptly
Track inventory of kitchen, office, and program supplies and amenities; assist with supply orders
Troubleshoot facility issues as they arise and report them as appropriate
Make periodic checks on facilities, programs and rental activities
Actively solicit feedback from users to ensure expectations are being met
Other duties as assigned
Work Environment
Conducts work in the lobby area of an active community center(s) which creates continual interaction with stakeholders from young children to mature adults.
Knowledge, Abilities & Expectations
Knowledge of:
Customer service and general office procedures/operations
Basic computer skills in Microsoft Office environment
Effective methods for interaction with stakeholders of all ages young children to mature adults
Ability to:
Delight the customer exceed expectations
Create a fun and safe atmosphere for all guests
Convey information and ideas clearly
Manage multiple priorities and meet deadlines
Solve problems and seek help when necessary
Remain calm and focused in chaotic circumstances
Handle conflict with grace and diplomacy
Think creatively
Exercise sound judgment and consistently make smart decisions
Maintain confidentiality of sensitive information
Embodiment of:
DC Ranch Community Council vision, values and goals
Integrity, professionalism, respect and customer-centric attitude
Consistently convey a positive attitude, passion and pride in your work
EDUCATION AND EXPERIENCE:
High school education or equivalent is mandatory. College education preferred.
PHYSICAL REQUIREMENTS:
Flexible, long hours, and afternoon/evening shifts required
Physical work Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects (such as tables and chairs)
Must have high level of physical fitness

MINIMUM QUALIFICATIONS:
Customer service, concierge or receptionist proficiency
Experience working with children, adults and service providers in recreation/community center setting a plus
Previous experience working in an office setting
To apply:
Email a cover letter and resume as soon as possible to ————–@———-.— Email subject line to read: Community Center Receptionist