Box Office Representative – Part-Time
Description/DutiesThe current vacancies are both in part-time, benefited and part-time, non-benefited positions. The part-time classification has been designated as a non-classified, non-merit system, at-will position.The Box Office Representative position performs customer relations work for the Mesa Arts Center (MAC) and Amphitheater. A Box Office Representative is responsible for selling subscription and single admission tickets over the counter, by mail, and by phone reservation using specialized software; providing information in person or by telephone regarding performance and art studio time schedules, locations of events, various pricing, availability, and seating arrangements; explaining box office policies, answering questions, and resolving routine problems regarding ticket sales; balancing cash receipts and unsold tickets to ensure ticket accuracy and security; demonstrating continuous effort to improve operations and decrease turnaround times; working cooperatively to provide quality customer service while adhering to City policies; explaining festival policies and renting artist spaces; using specialized software to register students for performing and visual arts classes and seasonal youth camps; selling class supplies; providing membership registration; serving as City of Mesa information desk; and performing other duties as required.This class is supervised by the Box Office/Registration Supervisor who reviews work through observation, reports, meetings, conferences, and results achieved. Work is subject to irregular hours (evenings, weekends, and holidays); sometimes on short notice. This class is FLSA nonexempt.Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.Qualifications & RequirementsEmployee Values: All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from high school or GED. Good (1 – 3 years) customer service sales experience that includes the use of phones and personal computers.Preferred/Desirable Qualifications. Six months of experience working with an automated, computerized box office system is preferred. Bilingual speaking skills (English/Spanish) are desirable.Link to Job Description
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